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Have questions? Need help with your Scalelite cluster?
Our team of BBB experts is here to help.
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Need Enterprise Features?
Auto-scaling, white-label portal, unlimited capacity, priority support, and dedicated success manager. Perfect for MSPs and large institutions.
Before You Contact Us
These questions are answered instantly in our FAQ
- Sales inquiries: Within 4 business hours
- Technical support: 24 hours (Pro), 4 hours (Enterprise)
- General questions: Within 24-48 hours
Phone support is available for Enterprise customers with a dedicated success manager. All other plans include email support. For urgent technical issues, Enterprise customers can call their dedicated line 24/7.
We focus on monitoring and management, not initial Scalelite setup. However, we provide detailed documentation and can recommend experienced BBB consultants. Once your cluster is running, we'll help you connect it to Scalelite Manager Pro (takes 10 minutes).
Yes! We offer 20% discounts for educational institutions (.edu domains) and registered non-profits. Contact sales with your organization details and proof of status (tax-exempt letter, .edu email) to request a discount code.