Accessing SLA Settings
Navigate to Settings → Compliance → SLA Targets to configure your service level objectives. You can use preset targets or define custom values.
Configure SLA Targets
Uptime Target
99.0%
Basic
99.5%
Standard
99.9%
Enterprise
99.95%
Premium
99.99%
Mission Critical
Allowed Downtime at 99.9% Target
43.8
minutes/month
8.76
hours/year
10.1
minutes/week
Performance Targets
ms
95th percentile response time target
%
Maximum acceptable error rate
seconds
Maximum time for participants to join a meeting
minutes
Maximum time to process recordings
Measurement Period
How often SLA compliance is calculated and reported
Understanding the Nines
| Uptime | Common Name | Downtime/Year | Downtime/Month |
|---|---|---|---|
| 99.0% | Two nines | 3.65 days | 7.2 hours |
| 99.5% | Two and a half nines | 1.83 days | 3.6 hours |
| 99.9% | Three nines | 8.76 hours | 43.8 minutes |
| 99.95% | Three and a half nines | 4.38 hours | 21.9 minutes |
| 99.99% | Four nines | 52.6 minutes | 4.38 minutes |
Best Practices
- Be realistic: Set achievable targets based on your infrastructure capabilities
- Consider dependencies: Your SLA can't exceed your cloud provider's SLA
- Exclude maintenance: Schedule maintenance windows that don't count against SLA
- Start conservative: It's easier to improve targets than to explain missed ones
- Communicate clearly: Ensure stakeholders understand what's included