Overview
Alerts notify you when important events occur or thresholds are exceeded in your Scalelite cluster. Understanding alert severities helps you prioritize and respond appropriately.
Alert Severity Levels
Critical Alert
Critical
Requires immediate action
Warning Alert
Warning
Attention needed soon
Info Alert
Info
For your awareness
Severity Guidelines
Critical Alerts
Immediate attention required. System functionality or stability is at risk.
- Server offline or unresponsive
- CPU or memory above 95%
- Disk space critically low (<5%)
- Multiple consecutive health check failures
- All servers in cluster offline
Warning Alerts
Attention needed. Issues may escalate if not addressed.
- Server performance degraded
- CPU or memory above 80%
- Disk space running low (<20%)
- Intermittent connectivity issues
- Recording processing delays
Info Alerts
Informational. No immediate action required.
- Server enabled/disabled by admin
- Scheduled maintenance started/completed
- Configuration changes applied
- New recordings processed
- Usage milestones reached
Response Time Guidelines
| Severity | Target Response | Escalation |
|---|---|---|
| Critical | Within 15 minutes | Immediate escalation to on-call |
| Warning | Within 1-4 hours | Escalate if unresolved in 4 hours |
| Info | Review during business hours | No escalation needed |
Alert Workflow
- Alert Created: System detects a condition matching an alert rule
- Notification Sent: Alert is sent via configured channels (email, webhook, etc.)
- Acknowledge: Team member acknowledges they're working on it
- Investigate: Diagnose and address the underlying issue
- Resolve: Mark alert as resolved with optional notes
Continue to: Creating Custom Alert Rules