Accessing SLA Reports
Navigate to Reports → SLA Compliance to generate and view SLA reports. You can create on-demand reports or schedule automated delivery.
SLA Compliance Report
Acme Corp - Monthly SLA Report
BigBlueButton Infrastructure Performance
99.94%
Uptime
142ms
Avg Response
2
Incidents
26min
Total Downtime
Incident Summary
| Date | Duration | Impact | Root Cause | Status |
|---|---|---|---|---|
| Nov 12, 14:23 | 18 min | Partial - 2 servers | Network congestion | Resolved |
| Nov 24, 09:45 | 8 min | Full - All servers | Database failover | Resolved |
Scheduling Automated Reports
Scheduled Reports
Monthly Executive Summary
Sent 1st of each month to leadership@acme.com
Weekly Operations Report
Sent every Monday to ops-team@acme.com
Quarterly Customer Report
Sent end of quarter to customer success
Report Contents
Standard SLA reports include:
- Executive Summary: High-level compliance status and key metrics
- Uptime Analysis: Detailed uptime calculations with timeline visualization
- Performance Metrics: Response times, error rates, and throughput
- Incident Log: All incidents with duration, impact, and resolution
- Trend Analysis: Month-over-month and quarter-over-quarter comparisons
- Recommendations: Suggested improvements based on data
Custom Report Templates
Enterprise customers can create custom report templates with:
- Custom branding (logo, colors)
- Selected metrics and KPIs
- Custom date ranges
- Specific server or cluster focus
- Additional commentary sections