What Are Playbooks?
Playbooks are standardized, step-by-step procedures for handling common operational scenarios. They help ensure consistent responses to incidents and routine tasks, reducing human error and response time.
Built-in Playbooks
Scalelite Manager Pro includes pre-configured playbooks for common scenarios. You can also create custom playbooks tailored to your organization's procedures.
Available Playbooks
Navigate to Playbooks from the sidebar to see all available procedures:
Example: Audio Troubleshooting Playbook
When you open a playbook, you'll see step-by-step instructions:
Identify the Scope
Determine if the audio issue affects a single participant, all participants in one meeting, or multiple meetings across the server.
Check FreeSWITCH Status
Verify FreeSWITCH is running on the affected server:
systemctl status freeswitch
Review FreeSWITCH Logs
Check for errors in the FreeSWITCH log file:
tail -100 /var/log/freeswitch/freeswitch.log | grep -i error
Verify Port Availability
Ensure audio ports are open and not blocked by firewall. Check UDP ports 16384-32768 for WebRTC audio.
Creating Custom Playbooks
Enterprise plan users can create custom playbooks for their specific procedures. Navigate to Playbooks → Create New to define your own step-by-step guides.
- Add steps with titles and detailed instructions
- Include command snippets and code blocks
- Attach related documentation links
- Set estimated time for each step
- Assign to specific alert types for automatic suggestions