Setting Up Custom Alert Rules

Alert Rules Overview

Alert rules let you monitor specific conditions and get notified when thresholds are exceeded. You can configure:

• Which metric to monitor
• Threshold values
• Severity level (critical, warning, info)
• Notification channels
• Check frequency

Creating an Alert Rule

Step 1: Navigate to Alert Rules

From your dashboard, go to Alerts → Alert Rules and click "Create Rule".

Step 2: Choose a Metric

Select the metric you want to monitor:

• CPU Usage (%)
• Memory Usage (%)
• Disk Space (%)
• Active Meetings
• Participant Count
• Recording Count
• And many more...

Step 3: Set Threshold

Define when the alert should trigger:

CPU Usage > 85%
Memory Usage > 90%
Disk Free Space < 10GB

Step 4: Choose Severity

• Critical: Immediate action required
• Warning: Attention needed soon
• Info: Informational only

Step 5: Configure Notifications

Select how you want to be notified:

• In-App: Notifications in your dashboard
• Email: Send to specific addresses
• Webhook: POST to external systems
• Slack: Message to Slack channel (Enterprise)

Step 6: Set Check Frequency

How often should the rule be evaluated?

• Every 1 minute (critical metrics)
• Every 5 minutes (standard)
• Every 15 minutes (non-urgent)
• Every hour (informational)

Example Alert Rules

High CPU Alert

Name: High CPU Usage
Metric: CPU Usage (%)
Condition: > 85
Severity: Critical
Notify: Email + In-App
Frequency: Every 1 minute

Low Disk Space Warning

Name: Low Disk Space
Metric: Disk Free Space (GB)
Condition: < 20
Severity: Warning
Notify: Email
Frequency: Every 15 minutes

High Meeting Load Info

Name: Peak Usage Notification
Metric: Active Meetings
Condition: > 50
Severity: Info
Notify: In-App
Frequency: Every 5 minutes

Best Practices

• Start with default rules and customize as needed
• Avoid too many critical alerts (alert fatigue)
• Use different notification channels by severity
• Test rules before enabling in production
• Review and adjust thresholds based on actual usage

Managing Alerts

Once alerts trigger, you can:

• View alert history
• Acknowledge alerts
• Resolve alerts with notes
• Snooze alerts temporarily
• Disable rules during maintenance