Enabling Multi-Factor Authentication (MFA)
Multi-factor authentication adds an extra layer of security to your account. Even if someone obtains your password, they won't be able to access your account without the second factor from your authenticator app.
Why Enable MFA?
MFA significantly reduces the risk of unauthorized access. It's especially important for accounts with access to critical infrastructure like your BigBlueButton servers.
Before You Begin
Install an authenticator app on your mobile device:
- Google Authenticator (iOS / Android)
- Authy (iOS / Android / Desktop)
- Microsoft Authenticator (iOS / Android)
- 1Password (if you use it for password management)
Step 1: Navigate to Security Settings
Go to My Account → Security and click Enable MFA.
Step 2: Scan the QR Code
Open your authenticator app and scan the QR code displayed:
Step 3: Enter Verification Code
After scanning, your authenticator app will show a 6-digit code. Enter it to verify:
Step 4: Save Recovery Codes
After enabling MFA, you'll receive recovery codes. Save these in a secure location!
Important: Save Your Recovery Codes
Recovery codes are the only way to access your account if you lose your phone or authenticator app. Store them securely (password manager, printed copy in a safe place). Each code can only be used once.
Logging In with MFA
After enabling MFA, your login process will require both your password and a verification code:
- Enter your email and password as usual
- Open your authenticator app to get the current 6-digit code
- Enter the code on the verification screen
- You're now logged in!
Disabling MFA
If you need to disable MFA (not recommended), go to My Account → Security → Disable MFA. You'll need to enter a verification code to confirm.