What is SLA Monitoring?
Service Level Agreement (SLA) monitoring tracks your infrastructure's uptime and performance against predefined targets. Scalelite Manager Pro automatically calculates SLA metrics and alerts you when you're at risk of missing your commitments.
SLA Dashboard - This Month
99.94%
Overall Uptime
Target: 99.9%
142ms
Avg Response Time
Target: <200ms
26min
Downtime Budget Used
Budget: 43min remaining
0
SLA Breaches
This month
Uptime Timeline - Last 30 Days
Nov 1 - Nov 30, 2024
Operational (99.82%)
Degraded (0.12%)
Outage (0.06%)
Downtime Budget
With a 99.9% uptime SLA, you have approximately 43 minutes of allowed downtime per month. The dashboard shows how much of this budget you've used and how much remains.
Key SLA Metrics
| Metric | Description | Common Targets |
|---|---|---|
| Uptime | Percentage of time the service is available | 99.9%, 99.95%, 99.99% |
| Response Time | API response latency (p95 or average) | <200ms, <500ms |
| Error Rate | Percentage of failed requests | <0.1%, <1% |
| Meeting Quality | Audio/video quality scores | >4.0 (out of 5) |
Uptime Calculation Methods
- Time-based: (Total minutes - Downtime minutes) / Total minutes × 100
- Request-based: Successful requests / Total requests × 100
- Composite: Weighted average across multiple metrics
Next Steps
Learn how to configure SLA targets for your organization or generate SLA compliance reports.